Keep the enquiry that comes in at 9 pm.
Website Assistant answers questions on your website from your own pages while you’re on a job or closed. When someone wants a quote, it takes their name, number and what the job is. Sign up today and try it on 1,000 Brain Power, free.
9:14
A plumber’s website
Our hot water’s stopped. Do you come out to Ashgrove?
Yes, we cover Ashgrove. What’s your name and the best number? I’ll have the team ring you first thing.
Dan Whitfield, 0400 000 000.
Thanks Dan. Is it gas or electric, and roughly how old? Then they can bring the right parts.
Electric, about 12 years. Before 8 if you can.
No problem. We open at 7 tomorrow, so expect a call before 8.
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VideoPhotoPortrait
All good, we’ve booked someone else.
He’d like to see who’s been playing with his phone.
You’re careful about privacy and security, and so am I. I make sure every project I build is private and secure.
Aren’t you impressed by my attention to detail, though? I put the same effort into every project I build for clients.
Add your email address in the From line so I can write back.
“” does not appear to be a valid email address. Verify the address and try again.
Write me a line or two first.
It didn’t go through. Try the form further down this page, or email lachlan@apexascents.com.
What you see in the morning.
Website Assistant 5:52 am New lead captured Priya Nair, 0400 000 000 Bathroom reno in Paddington. Wants a quote this week. Mornings are best. Read the conversation
Do you do bathroom renos in Paddington?
Yes, we do. They’d need to see it to quote. What’s your name and the best number?
Priya Nair, 0400 000 000.
Thanks Priya. Is it the whole bathroom, and when would you like the quote?
The whole thing. This week if you can. Mornings are best.
Thanks. We start at 7, so expect a call this morning to find a time.
Priya picked up. She can show you the bathroom on Thursday.
Website Assistant 10:07 pm New lead captured Tom Ellis, 0400 000 000 Rotting deck out the back in Wilston. Wants a quote for a new one. Read the conversation
Our deck’s rotting out the back. Can someone quote a new one? We’re in Wilston.
Yes, we build decks in Wilston. What’s your name and the best number?
Tom Ellis, 0400 000 000.
Thanks Tom. Roughly how big is it, and is it off the ground or close to it?
About 4 by 5 metres, a metre off the ground.
Got it. We start at 7, so expect a call in the morning to find a time to measure.
Tom picked up. He’s home Wednesday, so you can measure the deck then.
Website Assistant 9:33 pm New lead captured Grace Liu, 0400 000 000 New kitchen in Bulimba, wants it done before Christmas. Ring after 5. Read the conversation
Could you do a new kitchen before Christmas? We’re in Bulimba.
It depends on the job, so they’d need to see it first. What’s your name and the best number?
Grace Liu, 0400 000 000.
Thanks Grace. When’s best for them to ring?
After 5. I’m at work all day.
Noted. They’ll ring you after 5 tomorrow.
Grace picked up after 5, like she asked. You’re measuring the kitchen on Saturday.
Three people who would have tried the next business.
Open one and the whole conversation is there, so you ring back already knowing the job and when to call.
They’re waiting when you wake up. Ring one back.
Isn’t this just another annoying chatbot?
The annoying ones can’t answer anything. They give you a menu or a form. Here’s the same question put to all three on a garden business’s website. Press anything.
Hi! Please choose an option.
Do you work weekends?
Sorry, I didn’t understand that. Please choose an option.
Fill in your details and we’ll get back to you!
Name Email Phone Your enquiryDo you work weekends?Thanks for your message! One of our team will get back to you within 3 to 5 business days.
The form is closed.
Do you work weekends?
Saturdays until noon, no Sundays. Is there a job you’d like us to look at?
A hedge that’s eaten the side fence.
We can sort that. What’s your name and the best number, and I’ll have someone ring you?
Jo Marsh, 0400 000 000.
Ask it something else
You decide what it asks for.
Not every chat should become a lead. Untick the lot and it points people to your phone, your booking page or the right page on your site.
A power point in the kitchen has stopped working. Can someone look at it?
Yes, we can look at that. What’s your name and the best number?
Alex Reid, 0400 000 000.
Thanks Alex. Someone will ring you back today.
You get: Alex Reid, the number and a kitchen power point.
Is it worth paying for?
Mobile mechanic, 8:40 pm
Car won’t start in Carindale. Can someone come tonight?
Sorry to hear that. Ring us now and we’ll tell you how soon someone can get to you. What’s your name, number and the car, in case you miss each other?
About 30 cents
What that chat costs. The call-out it leads to pays for hundreds like it.
One $250 job pays for about 833 chats like that one.
Are you selling coffee? Then it should point people to your menu.
Ask me if it’s worth it for youIt catches the enquiries you never see. Someone on your site at 9 pm won’t always wait until morning. They try the next business. The one who won’t fill in a form or ring a stranger will still ask a question in a chat, and give their number once they have an answer. Every conversation is kept too, so even on the nights nobody leaves a number you can read what people asked for, where they are, and what your website doesn’t answer yet.
You only pay when it gets used. You pay in Brain Power, the one balance every Apex app draws from, so a quiet week costs next to nothing. You start with 1,000 free, enough to set it up and try it properly. After that you top up as you go, 5,000 for $49, or a monthly plan from $49 for 6,000 if you’re busier. No contract.
Set it up yourself, or send it to me.
Welcome
Start with your website. We read it and set your business up automatically, so you don’t have to fill out forms.
ContinueThat’s the app’s first screen. After it you confirm your email, check what it found on your site, ask it your customers’ questions in the Test tab, then put it on your website. It walks you through each one, and you start with 1,000 Brain Power, free.
$100, once
Send me your website and I’ll do the lot.
I read your site, set what it asks for, test it with the questions your customers ask, and help you put it on your website.
The $100 covers my time. The Brain Power it uses when your visitors chat with it is separate.
Ask me to set it upBefore you switch it on.
Will it make things up?
It answers from your pages and the details you confirm, and when a firm answer needs you, such as a price that needs a site visit, it says so and takes the enquiry. AI can still get something wrong, so read the first week of conversations and correct anything it misses.
What happens when it can’t answer?
It says it doesn’t know and offers a way to reach you, or takes their details for a callback if you have leads switched on.
I already take bookings online. Will it get in the way?
No. It sends people to the booking page you already use. A direct connection to your calendar or job system is a separate build, and I’ll tell you whether it’s worth it.
Where do the leads go?
Into the Leads tab in the app, with the conversation they came from, and you get a notice when one arrives.
Is there a contract?
No. You use Brain Power as you go, top up when you need to, or take a monthly plan if that suits you better.
Want it on your website?
Send me your website and I’ll tell you whether it’s worth it for your business, or set it up for you.
It comes straight to me. Lachlan